GENERAL TERMS AND CONDITIONS OF THE RENTAL AGREEMENT 

1-Automania srl (hereinafter referred to as “Lessor”) delivery to the lessee (hereinafter referred to as “Customer”) the vehicle indicated on the rental agreement with the accessories indicated on the delivery report (hereinafter referred to as “Check out” ) and all the documents necessary for the movement of the vehicle such as the registration certificate, which must always be left inside the vehicle, the certificate and the insurance mark. The vehicle in question is equipped with a full tank of fuel, unless otherwise indicated on the Check out, and must be returned at the end of the rental with the same amount of fuel; otherwise the customer is obliged to pay the cost of the missing fuel in addition to the supply surcharge of 20.00 euros including VAT. 

The model and color of the vehicle requested are never confirmed. In the event that the requested vehicle will not be available on arrival, another similar model of the same group will be delivered. 

In case of booking made online through the website www.automaniasrl.com, the lessor reserves the right to communicate the unavailability of the car, having the characteristics required, within 48 hours after the telematic reception of the reservation. 

2- The landlord is obliged to reimburse the customer the sums from the same expenses for repairs of motor vehicle failures, provided that the same result from invoice regularly registered to Automania srl Viale delle Alpi 91, 91 / ab 90144 Palermo VAT 06297470822 and provided they are not caused by the driver’s fault. In any case, the customer must always request and obtain authorization from an email from Automania srl to proceed with the purchase. 

3- The customer undertakes to: a) conduct the vehicle and keep it together with the accessories, diligently and in compliance with all the laws; b) to take care of ordinary maintenance, checking the levels of lubricants and brake oil; c) to pay the oblations for each offense incurred during the lease and to reimburse the Lessor the costs sustained by this amounting to 42.00 euros including VAT, by way of expenditure related to each fine. The customer is obliged to notify the landlord of any report notified by the public authorities within twenty-four hours; d) to indemnify the lessor from any claims made by third parties for damages suffered by them in the goods transported, or in any case in the vehicle. The customer acknowledges that he is not in possession of any real rights on the vehicle and can not therefore be disposed of as a pledge. 

4- The customer agrees not to drive or use the vehicle, and not to allow and / or tolerate that others lead or uses a) in a different state from the following: Italy, Austria, Vatican City, San Marino, Luxembourg , Germany, France, Principality of Monaco, Portugal, Spain, Switzerland, Norway, Finland, Liechtestein, Corsica, Gibraltar, England, Ireland, or where the green insurance card is not valid and in any case where there are political disturbances or states of war; b) for the expatriation of the motor vehicle under the export procedure; c) for the transport of persons or goods for third parties (invalid clause for goods vans and / or commercial vehicles); d) for competitions or speed tests; e) to give driving lessons or to practice the same; f) in excess of speed; h) in contravention of the provisions of the new highway code or for purposes contrary to the law; i) if they are subjects other than those indicated on the rental contract, or that they have provided false information about age, name, address; and in any case if they are people under the age of 21 (the customer under the age of 21 can rent and drive the car by purchasing the additional insurance cover called “Young Driver”) or over 75 years, or, for rentals of cars with a displacement of more than 1400cc (inclusive), of people aged under 23 and with a driving license for less than three years. 

5- Insurance coverage: a) The lessor guarantees that the vehicle is insured with insurance policy for the civil liability of the customer and any other person authorized to drive the vehicle for the 

damage to people, things and animals within the limits prescribed by the applicable laws and regulations and with the single ceiling of 10,000,000.00 euro (eurodiecimilioni / 00). The insurance policy does not cover damage to the driver of the vehicle, his spouse not legally separated, his legitimate or natural ancestors and descendants, natural or adoptive, his affiliates and other relatives and relatives up to the third degree, in case of an imputable harmful event to the driver. The Lessor provides the customer with a special exclusion of liability for damages incurred to the same and to the subjects indicated above, within the ceiling of 26,000.00 euros (euroventiseimila / 00) that the customer purchases as specified in the conditions set out in each office of hire and indicated there. b) The customer undertakes to compensate the lessor for any damage occurred for any reason to the vehicle. The customer has the right, within the limits specified below, to reduce the amount of damages to be reimbursed at the value of the deductible, specifically indicate in the deductible table exposed in each rental office. The aforementioned limitation of liability is in any case valid and effective only in the case of damage occurring in a collision with another vehicle and / or against a fixed obstacle which in any case constitutes a pitfall and / or pitfall for the driver and provided that no violation has occurred the requirements contained in Articles 3, 4 and 6. 

The liability limitation clause does not include damage to the wheels of the vehicle, to the upholstery of the vehicle, to the underside of the vehicle, glazing, vehicle keys, vehicle number plates, vehicle registration and loss of documents and / or in any case vehicle accessories. If the customer does not accept the liability limitation clause (coverage not available for cargo vans and / or commercial vehicles) is obliged to pay in advance at the beginning of the rental as a security deposit an exemption, the amount of which is specifically indicated in the table displayed in each office, which will be fully returned to the customer on return of the vehicle intact and without any damage. In case of a damaging event, the customer is responsible for the payment of the aforementioned deductible, for damages caused to the vehicle in addition to the amount corresponding to the fees of the rentals not carried out during the time required for the execution of repairs on the basis of the lower rate among those indicated in the official brochure and in the ANIA tables in force at the time of delivery of the vehicle. The reimbursement of expenses incurred for the purchase of spare parts, labor or towing means the value of the list prices of the suppliers. c) the customer is responsible for cases of theft of the vehicle, for which he is obliged to report immediately to the police authority and to send a copy to the lessor within 24 hours of the event. In these cases the customer is obliged to pay the amount of the rental for the period between the beginning of it and the date of receipt of the complaint by the landlord, according to the rate agreed at the beginning of the rental, or according to the official rate if the complaint is received after the scheduled redelivery date. The customer is obliged to deliver the vehicle keys together with the complaint. In any case of failure to deliver the keys, the customer is obliged to pay the full value of the vehicle to the lessor according to the yellow Eurotax price list. The customer has the right to reduce the amount of damages to be reimbursed for theft and fire cases to the value of the deductible exposed in each office. If the customer does not accept the liability limitation clause, he is obliged to pay in advance at the beginning of the rental as a security deposit, the amount of which is specifically indicated in the table shown in each office, which will be entirely returned to the client at the return of the vehicle intact and without any damage. 

d) the validity of the above limitation clauses of liability is subject to compliance by the client and the authorized driver of all the relative provisions and obligations set forth in art. 4 and 6 of these general terms and conditions. Without prejudice to the prohibition of circulation referred to in Article 4 lett. No limitation of liability is effective for rentals performed in countries other than those specified therein. 

6- In any case of an accident, the customer is bound to the following obligations: immediately inform the landlord by telephone, telegram or fax and send within 24 hours from the fact a detailed report of the incident written in the appropriate form (CID) attached to the documents of the vehicle, inform the nearest police authority from which to obtain a copy of the report to be transmitted to the rental station within twenty-four hours, fill in all parts of the accident friendly statement enclosed with the vehicle documents, with the affixing of the subscriptions of the subjects involved in the accident, taking note of the generality of the parties and of any witnesses, of the license plate numbers of all the vehicles involved, of the data relating to the ownership and insurance coverage of them, diligently perform the instructions provided by the 

lessor about the custody and repair of the vehicle, In case of non-fulfillment of one of the above obligations, the customer will be responsible for damages suffered by the car, even in the event of a potentially active claim. The lessor does not guarantee the replacement of the vehicle with another vehicle in any case of damage or theft. As general expenses for the recovery of damages incurred as a result of the loss and / or bankruptcy, the customer agrees to pay the sum of 500.00 euros upon the report of the accident. 

7- The customer undertakes to return the vehicle and the keys to the lessor at the place and within the term indicated on the rental agreement with all the accessories and in the state in which he received it. The customer is obliged to return the vehicle as soon as the landlord requests it. In case of failure to return, the lessor has the right to recover the ownership of the vehicle by any means, even against the will of the customer and entirely at the expense of the same. The customer acknowledges that the rental will have an initial term at the date and time of receipt of the vehicle and keys by the operator authorized by the lessor. If the customer is authorized to return the vehicle during office closing hours (by diligently parking the vehicle according to the directives of the highway code and depositing the keys in the safe deposit box indicated at the start of the rental), the liability on the vehicle in case of damage, theft or loss of accessories, by the customer, will terminate at the check-in time of the operator authorized by the lessor that will happen when the office is reopened.

8- The customer has to pay to the lessor at the end of the contract a) the rate of mileage (calculated by reading the odometer) and / or unlimited mileage (according to the rate agreed at the beginning of the rental), or time, the amount of which is specified on the rental contract; in the event of a malfunction of the odometer, the fare due will be determined on the basis of the fixed travel value of 250 kilometers per day. Whenever the rate is commensurate with the number of days, the term “day” defines a period of 24 hours or parting fraction from the time of delivery of the vehicle to the customer, unless otherwise indicated. The delay in return delivery compared to the scheduled time of more than 59 minutes entails the calculation of a further full day of rental. b) the VAT in force at the time the contract is closed. c) the amount for refueling pursuant to art. 1 d) for rentals that start at an office at the airport, and / or in the city railway station an airport or city charge will be calculated in percentage on the amount of the rental, inclusive of extras with the exclusion of fuel amounts and taxes. e) the rates for the special limitation clauses pursuant to art. 5. f) the supplement for leaving trips as per article 7. g) reimbursement of expenses for the recovery of the vehicle for any reason. h) any other sum provided for in this contract as consideration and / or reimbursement. i) any expenses that the lessor has to pay in order to obtain payment from the client of the sums as above due; l) Road tax / motor charges; m) Cost for each additional driver and / or surcharge for each driver under 21 and / or 23 years of age. The customer authorizes the lessor at the end of the rental to cash in with his credit card on the rental contract, all costs for fuel, extra days, deductibles / theft, damage and / or partial or total theft, extra, fines , tolls, parking, accessories not returned, anything not quoted at the beginning of the rental and made and / or lost by the customer during the same.

9- Who stipulates the rental contract in the name and / or on behalf of a third party or its legal representative jointly and severally complies with all of the obligations contained in this contract, without the benefit of prior enforcement. In any case, the customer who signs the rental contract is responsible for any event, action or omission attributable to the driver of the vehicle. 

10- In the event of failure or incorrect payment of the sums due, the lessor has the right to issue a debit note to the customer or the co-obligor for payment of default interest at the official annual discount rate increased by five percentage points and always in any case in compliance with the legal limits. 

11- The landlord will issue a regular rental invoice within 15 days from the end of the rental and will send a copy of the e-mail to the customer who is obliged to provide all company details including email address at the start of the rental. 

12- The lessor is in no way responsible, except in cases of willful misconduct or gross negligence, against the customer or any other person for losses or damages suffered of any kind, including the purely economic damages resulting from the failure and inability to use of the car, as well as damage to the things transported, forgotten or abandoned in the car, both during the rental and after the return of it. The customer has the right to lodge a complaint no later than 14 days from the date of the end of the rental. While for all other complaints and or complaints the deadline is 90 days. 

13- Any modification or integration of the rental contract will be valid and effective only if approved in writing by both parties. 

14- In case of different interpretation of the texts of these general conditions of contract will prevail the interpretation of the landlord and the text in Italian. 

15- The Customer expressly and without reserve authorization the Lessor, or other person appointed by the same, to monitor at distance the correct use and operation of the rented car through alarm systems and satellite geolocation. 

16 – For any controversy between the parties, the Court of Palermo is exclusively competent. 

17- The customer was informed by Automania srl that pursuant to Law 675/1996 and Legislative Decree 30 June 2003, n. 196 and its subsequent amendments and additions; in application of the aforementioned Legislative Decree pursuant to art. 13, the data provided by the same may be processed in accordance with said legislation by Automania srl, including: the conclusion, execution, accounting of rental contracts, payments and credits of the fees of rentals and of each other sum due in dependence or connection to the rentals; the establishment of a customer database necessary for these purposes; the carrying out of commercial activities for advertising and promotional purposes. This is without prejudice to the right to the processing of personal data for all purposes expressly permitted by law and by the authority guaranteeing the protection of personal data. The processing of personal data can only take place with appropriate tools to ensure the security and confidentiality of the same. The customer is aware that the processing of his personal data may also be carried out by different subjects linked by particular restrictions to Automania srl, such as its agents or sub licensees or who otherwise use its brand, or indicated subjects to provide analysis or processing services of the data themselves. The provision of data by the customer and the consent to their treatment as described above are provided freely and are necessarily functional to the stipulation and execution of this contract. The customer retains all the rights recognized by the art. 13 of Law 675/1996 and Legislative Decree 30 June 2003 n. 196 and its subsequent amendments and additions; in application of the aforementioned Legislative Decree, pursuant to art. 13, and, in particular, the right to obtain at any time the updating, rectification or cancellation of data concerning him. 

SPECIAL RENTAL CONDITIONS

Rates include:

  • Unlimited mileage
  • Airport surcharge, Rail Station surcharge, road Tax 
  • Third party liability insurance 
  • Collision Damage Waiver (CDW) – see Excess table
  • Fire and Theft Protection (FTP) – see Excess table
  • Road assistance (available only in Italy and in case of breakdown, mechanical malfunction or technical fault)
  • Free shuttle service to/from airport locations 
  • Snow chains (from 15th November until 15th April according to “snow chains police order”)
  • Preparation of the vehicle  
  • Registration fees 
  • VAT

Compensatory Penalty/Excess (maximum amount) 

Automania Car Group

A/AA/B/C/C1

CC/D/DA/F/FA/M/MA/S/SA

G

ACRISS Code

NBMR/NBAR/MDMR/EDMR/EDMD

HTMR/CDMR/CMMR/CMAR/IFMR/IFAR/CWMR/ CWAR

SVMR

Damage

€ 1500

€ 2000

€ 2700

Theft/Fire

€ 2000

€ 2600

€ 3000

Rates do not include 

  • Total elimination of Damage and Fire and Theft penalties (see “security deposit” table) 
  • Fuel
  • Refueling service charge 
  • Extras, supplements, and additional service in case of fines
  • Tolls, parking tickets, and any other penalty or charge issued by the Authority related to the vehicle circulation-
  • Everything not expressly included. 
  • Poliza Kasko Silver (PKS): No excess in case of accidental damages to the vehicle body.  Damages caused by negligence, inexperience and/or with the customer as sole responsable are not included. Passive and active accidents are excluded as well and the same goes for the following damages: mechanical, to glass and tyre, to the chassis and to the underbody of the vehicle.  PKS  has a daily cost that will be noted in the R.A. 
  • Polizza Kasko Gold (PKG): No excess in case of accidental damages to the vehicle body, mechanical damages, damages to glass and tyre, to the chassis, to the underbody.  Damages caused by negligence, inexperience and/or with the customer as sole responsable are not included. Passive and active accidents are excluded as well. PKG  has a daily cost that will be noted in the R.A.
  • Polizza Kasko Platinum (PKP): ): No excess for all kind of damages, including what follows: accidental damages to the vehicle body, mechanical damages, damages to glass and tyre, to the chassis, to the underbody.  Theft and damages caused by passive and active accidents are also included and the same goes for the Integrated Road Assistance. PKP has a daily cost that will be noted in the R.A.
  • Mini Kasko (MK): The possibility remains for the customer to purchase individual limitations of liability (mechanical damages, damages to glass and tyre, to the chassis, to the underbody, etc…), in addition to other limitations. The aforementioned additions have a daily cost that will be noted in the R.A.
  • Integrated Road Assistance (ASI): road assistance in case of passive/active accident, in addition to the one already included in case of breakdown, mechanical malfunction or technical fault of the rented vehicle (see “Road Assistance” paragraph). __________________________________________________________________________

It is worth noting that, if the theft/fire occurs in Sicily, Calabria, Campania and Apulia the theft/fire penalty is not integrally eliminated and the customer will still be responsible for the here below non-waivable amounts:

  • € 300.00 + VAT+ a full tank of fuel in case of partial/total theft or fire of a vehicle belonging to the following car groups:  : A; AA; B; C; CC; D; DA; M; MA; S; SA.
  • € 400.00 + VAT+ a full tank of fuel in case of partial/total theft or fire of a vehicle belonging to the following car group:  G

Regardless the limitation of liability purchased by the customer, what follows is always excluded: 

  • Damages occurred during the maritime transportation of the vehicle;
  • Wrong refueling/damages caused by impure fuel;
  • Frozen Fuel;
  • Damages to the door locks (even when forced); 
  • Loss of the car papers/keys;
  • Theft of car emblems, windscreen wipers, wheel covers or aerials;
  • Missing license plate;
  • Damages caused by negligence and /or carelessness of the driver;

In case of damage, fire or theft an administrative fee of € 50 + VAT will always be applied. Only exceptions are the following:

  • Customer has signed for an additional cover and the damage(s) are covered by said optional protections;
  • The damage caused by the customer is inferior to € 50 (see Damage Table for further information);
  • The damage resulted from a right-of-way car accident (documented via CAI and/or co-signed claim).

Optional cover protections

Automania Car Group

A/AA/B/C/C1

CC/D/DA/F/FA/M/MA/S/SA

G

ACRISS

NBMR/NBAR/MDMR/EDMR/EDMD

HTMR/CDMR/CMMR/CMAR/IFMR/IFAR/CWMR/ CWAR

SVMR

Optional Covers

PK SILVER

€ 13

€ 15

€ 26

PK GOLD

€ 15

€ 20

€ 30

PK PLATIUM

€ 21

€25

€ 36

ASI

€ 2,45

€ 2,45

€ 2,45

Daily costs are all VAT excluded (max 10 days).

Security deposit 

A valid credit card owned by the renter must be presented as guarantee for the rental agreement. A security deposit on a customer’s credit card is required to cover any additional costs arising from the single rental. A valid credit card registered at rental-agreement holder name, must be submitted as a guarantee for any additional costs arising from the rental. The owner of the credit card has to be necessarily present at the pick-up moment. If not prepaid, the cost of the whole rental will be charged on the customer’s credit card. 

Security deposit table 

Automania Car Group

A/AA/B/C/C1

CC/D/DA/F/FA/M/MA/S/SA

G

ACRISS CODE

NBMR/NBAR/MDMR/EDMR/EDMD

HTMR/CDMR/CMMR/CMAR/IFMR/IFAR/CWMR/ CWAR

SVMR

WITH additional covers 

€ 375

€ 375

€ 500

WITHOUT additional covers

€ 750

€ 750

€ 1000

Optional services 

  • Third driver: € 7 + VAT/ day, maximum applicable 10 days
  • Young Driver (19-20): € 15 + VAT/ day, maximum applicable 10 day. Upon the payment of the Young driver fee, 19-20 years old customers can drive vehicles of the following car groups: A/AA/B/C. 
  • Out of Hours: € 40 + VAT for Pick Up / Drop Off before / after working hours. Out of hours Pick Up time has to be confirmed by Automania booking office (see further details about Out of Hours Pick Up time restriction in the “Reservation” section).
  • Baby seat: available on request for € 33 + VAT.
  • GPS Device: is available on request for € 9 + VAT/ day, maximum applicable 10 days. For the drop off of the GPS Device in a different location from the pick up one, € 50 + VAT will be charged. In case of theft and/or damage and/or loss regarding the GPS, a full declaration of the facts will have to be handed out to the local office and the penalty listed in the Damages Table will be applied. In case of loss of the GPS cable and/or loss of GPS bag and/or loss of GPS windshield holder, a penalty of € 25 + VAT will be applied for each lost item. 
  • Refueling fee: € 20 + VAT (usually vehicles are fueled up on pick up; they should be returned the way they were collected. Any difference in the fuel level will be charged in addition to the refueling service fee). 
  • Snow Chains: €6 + VAT/day (max 7 days). Snow chains, however, remains free from 15th November until 15th April according to the snow chains police order.
  • Fuel Antifreeze: €5 + VAT: Fuel additive used mainly in combustion engines. It prevents the fuel exposed to low temperatures from solidifying.
  • Invoice Amendments (after the emission): €10 + VAT per dossier.
  • Cross Border Fee: €20 + VAT
  • Standard car wash: €15 + VAT

*Road Assistance

During the whole rental, as agreed with Autovia srl, in case of breakdown, mechanical malfunction or technical fault of the vehicle that doesn’t allow you to drive safely, you’ll receive, with no additional costs our Aid Service. 

If the failure depends on the following reasons the Aid Service won’t be provided for free, but additional costs will be added relating to the service received:

  • In case of passive/active accident (this case is covered by Integrated Road Assistance) 
  • Wrong refueling
  • Fuel depletion
  • Brake or loss of car keys
  • Tyre puncture
  • Car battery off
  • Frozen Fuel

For receiving the Aid Service, you have to contact the phone number 800 092 092 and follow the instructions given. It may be required to pay the costs for some services. You’ll be refunded upon proper payment receipts submission. Refund request and all the documents related have to be send through the following email address: customercare@automaniasrl.com

Method of payment

According to the specifics of the different instruments of payment:

  • For the payment of the rental itself and for any additional optional the following credit cards are accepted: Mastercard, VISA, AMEX
  • Debit, electron, prepaid and Pagobancomat cards are accepted*
  • Cash and bank checks are not accepted

A valid card must be submitted as a guarantee for any additional costs arising from the rental.

The owner of the card has to be necessarily present at the pick-up moment. If not prepaid, the cost of the whole rental will be charged on the customer’s card. 

In case of prepaid reservations, if the plafond of the renter’s credit card is not sufficient for the security deposit to be charged, or if any other circumstance prevents the said deposit to be charged, the pick-up of the vehicle won’t be allowed and no refund will be granted to the renter.     

* For customers who opt for the Debit Card Procedure, the amount due at the beginning of the rental is generally equal to the sum of the following elements:

  • the cost of the rental
  • the Poliza Kasco Platinum 
  • a security deposit (dependent on the car group).

T.O. clients, in addition to what they have already paid to their broker, they must purchase: 

  • the Poliza Kasco Platinum 
  • a security deposit (dependent on the car group):
  • A, AA, B, C, C1, CC, D, F, FA, M, MA, S, SA    € 300,00
  • G                                                               € 500,00

However, the delivery of the Vehicle is valued by the desk clerk’s unquestionable judgment.

Minimum and maximum length of rental

Minimum length of rental is 1 day (24 hours), starting from the pick-up time of the vehicle. If a rental is shorter than 24 hours will be considered a1 day rentals nonetheless. Maximum length of rental is 29 days. After 29 rental days, a new rental agreement will be requested and issued.

Driving License and age requirements

The following are all requirements for the driving license: 

  • the driver must always be in possession of the original driving license; 
  • the driving license must be valid upon pick up of vehicle and its expiry date must be later than the drop off of vehicle; 
  • the driving license must be issued at least 1 year prior the pick-up date of the vehicle.  
  • no cancellation and/or erasure must be present on the driving license; 
  • no amendment and/or adjustment is allowed unless they are certified (with date and stamp) by an appropriate Authority; 
  • the driving license must report the driver’s photo and signature, 
  • to drive in Italy, all driving licenses issued by countries member of the European Community are valid but the driver must be in possession of a valid passport as well; 
  • Assuming that they are officially translated in Latin characters, all driving licenses issued by non-European countries who have signed the Vienna Convention on Road Traffic are valid as well, but the driver must be in possession of a valid passport;
  • As for driving licenses issued by countries who haven’t signed the Convention, the driver must be in possession of a proper International Driving Permission (together with the driving license, of course) whose validity is of 1 year and therefore is in regular course of validity; 
  • In general, all driving licenses reporting non-Latin characters (e.g. Arabian, Chinese, Japanese, Cyrillic and so on) are not accepted unless they have been translated by the Embassy or Consulate in Latin characters;
  •   temporary driving licenses issued by the police station, valid at the time of pick-up of the vehicle with driver photograph attached and approved by the police officer, are accepted.
  • Driver Minimum Age: 21 years old, with no additional costs, in order to drive vehicles of all car groups, except for the G car group. 25 years old for G car group. However, upon the payment of the Young driver fee, 19-20 years old customers can drive vehicles of the following car groups: A/AA/B/C/C1. 
  • Driver Maximum Age: 79 years old (included) 

Driving Restrictions

Automania vehicles may be driven ONLY in the following Countries: Austria, Albania, Andorra, Belgium, Bulgaria, Bosnia, Belarus, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Spain, Estonia, France, Finland, Great Britain, Greece, Hungary, Croatia, Italy, Israel, Iranian Islamic Republic, Ireland, Iceland, Luxembourg, Lithuania, Latvia, Malta, Morocco, Moldova, Montenegro, Norway, Holland, Portugal, Poland, Romania, Russia, Sweden, Serbia, Slovenia, Slovak Republic, Tunisia, Turkey, Ukraine.

Fines, Highway Tolls And Parking Tickets Payment

All fines issued further to a violation of the traffic rules and/or missing payment of  highways and/or parking tickets issued during the rental period will be notified to the customer. Moreover, € 50 + VAT will be charge on customer’s credit card as management fees for each fine and/or missing toll and/or parking ticket.

For further information, please contact the following email addresses: verbali@automaniasrl.com  and amministrazione@automaniasrl.com                                    

One Way rentals

For the drop off of a vehicle in a different location than the pick up one, if both locations are within Italy Mainland or within the same island, € 138 + VAT (G group) or € 69 + VAT (all other car groups) will be charged. 

Reservations, delays and no shows

All reservations can be amended and cancelled not later than 24 hours before the pick up date with no additional costs. A grace period of 2 hours after the Pick-up time is allowed. Automania staff, however, won’t wait for the customer after the office closing time (plus one hour, in case of reservations with the “out of hour” supplement included). 

If the reservation is cancelled after the aforementioned deadline or if – for any reason – the security deposit can’t be carried out, a penalty of € 50 will be charged on the credit card used for the booking. If the total cost of the rental is less then € 50, a fee equal to the cost of the rental itself will be charged.

If no one shows up at the pick-up location, the entire amount of the rental will be charged on the customer’s card (the minimum amount charged in this case is € 50). 

All amendments to the reservation requested by the client are subject to availability and must be arranged with the Booking Department (booking@automaniasrl.com).  

Reservations are accepted considering the car group selected by the customer. Specific vehicles will be assigned according to their availability. If no vehicle of the booked car group is available, Automania reserves the right to replace it with a vehicle of a similar or higher category, without any additional cost for the client. Deposit and excess, though, will be calculated based on the real rented vehicle. In case of absolute unavailability, Automania’s only obligation is to refund the customer for the exact amount collected up to that point. Refund requests must be addressed to amministrazione@automaniasrl.com. Refunds will be carried out on the same credit card used by the customer to pay for the rental.

Airport locations: In case of delay on flight arrival time (it the flight number and airline were provided in the reservation) Automania will wait the customer for Pick Up until the new estimated flight arrival time + 45 minutes. Automania staff, however, won’t wait for the customer after the office closing time (plus one hour in case of reservations with the “out of hour” supplement included). In case of arrival delayed after this time, no Pick Up will be possible and the reservation will be considered a no-show. 

VAT 22%

Unused days of rental are never refundable

Rates, extras, supplements, T&Cs, VAT and apt/dt surcharge are subject to changes

CONTACTS

Customer service: customercare@automaniasrl.com

Booking department: booking@ automaniasrl.com    Phone: +39 0916785676

Commercial department: alessandro.gambino@automaniasrl.com  Phone: +39/3203607583

Account department: amministrazione@automaniasrl.com

General: info@automaniasrl.com Phone: +39/0916785676